Privacy Policy

Privacy Policy

Wizard Labs (Wizard Labs, “we”, “us”, “our” and terms of similar meaning) operates the website hosted at the wizardlabs.cloud domain and all associated subdomains (the “Website”), as well as the services provided by the Website (the “Service”) in compliance with these terms and conditions of use.

Before you install our app on your store, you must read, understand and agree the terms stated here, and by using the Service you become legally bound by them.

The Service is an online invoicing software for Shopify stores. It is a mobile-compatible web application that allows the design and creation of invoices, packing slips, credit notes, and other document types. The Service is based on the SaaS (software as a service) model and requires a subscription.

Privacy Promises

• We highly respect your privacy and data security.
• We use data to enhance your experience with us.
• You have control over your data.

You can proceed to install our app through the Shopify store. By using the service and Application, you are giving your consent to our Privacy Policy, as well as agreeing to the terms of our Terms of Service, DPA and other policies that we have made available. If you are not comfortable with any aspect of this policy, you should immediately stop using the Application.

Personal Information Collection

We process personal data that you as a user of our services provide to us, such as when you register or use the services (the "Data"). During the process of installing the Wizard Labs Application and to provide you with its full benefits, we will collect some non-sensitive personally identifiable information, including:

• Name and Surname
• E-mail Address
• Shopify URL

Our servers automatically collect some anonymous information for statistical purposes about your usage of the Service and Application such as:

• Referring URL
• IP Address
• Date and time of Usage
• Device ID
• Device Type

This information we collect about you is not considered personal data and remains anonymous. We do not link this anonymous information to any other personal data. If you have not identified yourself on the Service and Application, such as by subscribing as a user or logging in, we will not link a record of your usage of our Service and Application.

Personal Information Use

We use the information we collect in various ways, including;

• During the account creation process, we ask you only for the data that we need to create an account. This process can be done by our application.
• In addition to the communications already mentioned, we may contact you through the different means provided by you for the purpose of responding to any queries or requests from you or any user and handling them.
• We use data for analytical purposes. This is part of our effort to enhance the user experience, but it can also be used for testing, troubleshooting, and improving the functionality and quality of our app and services. Our main goal is to optimize our service to your needs, making our application easier and more enjoyable to use. We strive to use pseudonymized or anonymized data for these analytical purposes.
• In certain cases, we may need to use your data to handle and resolve legal disputes, for regulatory investigations and compliance.

Personal Information Sharing

We take the protection of your personal data very seriously and we have implemented appropriate technical and organizational measures to ensure the security of your personal data. We use a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security. We may share some categories of personal information with your consent, and as required by applicable law, with the following third parties;

• Our service providers help us take care of our daily business needs by providing various services such as hosting, cloud services, email software, and newsletter services, marketing and advertising, customer support, and analytics. They will only use your personal information as directed by us and will never sell it to any third party without our permission.
• Occasionally, in accordance with court orders, we may be obliged to share certain personal information with authorized professionals such as lawyers and accountants, when it is necessary for them to perform services on our behalf.
• If we were to go through a merger, acquisition, financing, reorganization, receivership, bankruptcy, dissolution, sale of assets or transitioning of services to another provider, your personal information may be shared with relevant parties and their advisors during the due diligence process and as part of the transfer to a successor or affiliate.
• Occasionally, we may be legally required to disclose your personal information for compliance and protection purposes in accordance with court orders.

However, you have the right to opt-out of the sharing of your personal information as per GDPR regulations. If you wish to do so, please contact us to request that your personal information not be shared with any authorized third parties.

Retention Period

We will retain your Personal Data only for as long as it is necessary for our legitimate business purposes and as required by applicable laws. We will take appropriate measures to delete any Personal Data that we hold about you when:

• We no longer require the Personal Data for the purposes it was collected and we are not legally bound to keep it; and
• We are not legally obligated to keep the information by any laws, regulations, or court orders.

If certain information has been shared with third parties in accordance with this Privacy Statement, retention of that information will be subject to the policies of the respective third party.

Cookies

Like many other services and applications, Wizard Labs uses 'cookies'. These cookies are used to store information, including visitors' preferences and the pages on the service and application that the user accessed. This information is used to improve the user experience by tailoring the application content based on the visitor's browser or device type, and/or other information.

• Strictly necessary cookies. These cookies are essential for running the application and include saving your cookie preferences and ensuring the service is secure. They are always on.
• Cookies that enhance browsing experience. These cookies allow us to tailor the service to your needs, such as displaying it in the same language as your browser. They are also known as functionality cookies.
• Cookies that help improve our products. These cookies allow us to use tools that show us how you interact with our products, such as Google Analytics. They help us find and solve problems for your use, and they are also known as analytical or performance cookies.

You can choose to block cookies by adjusting the settings on your browser to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access certain parts of the application. Your browser settings also allow you to delete all cookies stored on your device whenever you wish.

Cookie Control

• Digital Advertising Alliance and Your Online Choices platforms allow you to opt-out of cookies across various advertising networks. Additionally, Google has created a browser add-on that enables users to opt-out of Google Analytics on all applications that use it. This can be found in the Chrome web store.
• Certain browsers have a feature called Do Not Track (DNT) which allows you to indicate a preference for applications not to track you. However, while DNT is available in many browsers, applications are not required to recognize it, so it may not always be effective. DNT is available in browsers such as Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome, and Opera.

For more information on how private browsing works, as well as its limitations, please visit the support pages of your browser.

Analytics

We may use third-party Analytics Providers such as Google Analytics to monitor trends and analyze the use of our app and Services.

You can opt-out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page by clicking here.

Children

Our services and Application is not intended for children who are under the age of 13. We comply with the Children's Privacy Protection Policy (COPPA). For this reason, we do not provide or knowingly collect personal information from children under the age of 13. If you believe that a child under the age of 13 provided personal information to us, please contact us and we will delete that information immediately.

Security

We have implemented various technical, organizational, and physical security measures to protect merchants' personal information. However, no online security measures are guaranteed. You understand and agree that your use of the application is at your own risk.

Your rights under the GDPR

Under the General Data Protection Regulation (GDPR), you may have the following rights:

• The right to access your personal data - You have the right to request a copy of the personal data that we hold about you and to know how we process it.
• The right to rectification - You have the right to have any inaccurate personal data we hold about you corrected.
• The right to erasure - You have the right to request that we delete personal data that we hold about you in certain circumstances.
• The right to restrict processing - You have the right to request that we temporarily or permanently stop processing all or some of your personal data in certain circumstances.
• The right to data portability - You have the right to request that we transfer some of your personal data to another organization or directly to you in a structured, commonly used and machine-readable format, in certain circumstances.
• The right to object - You have the right to object to our processing of your personal data in certain circumstances, on grounds relating to your particular situation.
• The right to withdraw consent- Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time.

Yes, you can learn more about these rights and how to exercise them by sending us a message at helpwizard@wizardlabs.cloud. You will need to provide us with proof of identity and enough information for us to locate your personal data in order for us to respond to your request. It's important to note that we may not be able to fulfill all requests and in some cases, we may be required to retain certain data due to legal or regulatory obligations. We will inform you if we are unable to comply with your request, and the reason why. Also, it's worth noting that you have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated.

Data Access Notice

If you are a citizen of any European Union country or a citizen from the United States and have questions about the accuracy of the information that we have collected about you, you can reach out to us to verify and update it. However, please note that we may not be able to fulfill all requests and in some cases, we may be required to retain certain data due to legal or regulatory obligations. You can reach us by writing or emailing us at helpwizard@wizardlabs.cloud with your request. To process your request, we may require you to provide us with proof of identity and enough information for us to locate your personal data. If we are unable to comply with your request, we will inform you of the reason why. Additionally, you have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated.

Changes To our Privacy Policy

We may make changes to this privacy policy from time to time. We will ensure that any changes made will not result in the degradation of any security measures that have been put in place to protect you from unauthorized disclosure of your personal information. We encourage you to review our privacy policy regularly to stay informed about how we protect your personal data and to be aware of any changes to the policy. You can reach us at helpwizard@wizardlabs.cloud, if you have any questions or concerns regarding our privacy policy or the use of your personal data.

Updated at: November 2024